Capture Your Grief – Day 5. Empathy

I called a company’s customer service department today because I needed to get a wheel replacement for our bike trailer.  The sticker that had the model number on it fell off the trailer and I had to email photos of the trailer to the customer service rep.  She got back to me promptly with the number and I thanked her.  A little while later I got the following email from her:

Thank you. I appreciate the kind words and glad to help you out. I checked out the site. I am sadden and inspired to hear about this. I have only heard of SIDS. I can not imagine. I love that the spirit is being kept alive by the race. Please continue to be an inspiration to all.

Not only had she taken the time to look at our run website, but she also took the time to send me, a complete stranger, a note to express her sympathy. I wish I was still blissfully ignorant of SUDC but now that it’s a part of my life, I’m glad I was able to increase awareness today.

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